Terms of service

CleanPaws Policy

Terms of Service

Last updated: May 2026

Please read these terms carefully before purchasing or using any CleanPaws product. By completing a purchase on thecleanpaws.store, you confirm that you have read, understood, and agreed to these Terms of Service.

1. About CleanPaws

CleanPaws ("we," "us," "our") operates thecleanpaws.store, a digital product store selling behavioral methodology content for cat owners. Our products are structured digital guides and frameworks designed to assist cat owners in addressing common litter box behavioral issues through environmental diagnosis and structured protocol implementation.

CleanPaws is not a veterinary service, a licensed animal behavior consultancy, or a substitute for professional veterinary care. Our content is educational and behavioral in nature.

2. Eligibility

By purchasing from thecleanpaws.store, you represent that:

  • You are at least 18 years of age, or have the permission of a parent or legal guardian
  • You have the legal authority to enter into a binding agreement
  • You are not purchasing on behalf of a reseller or for the purpose of redistributing our content

3. Products and Digital Nature of Purchase

All products sold on thecleanpaws.store are digital products delivered electronically. By completing your purchase, you:

  • Acknowledge that the product is a digital download and that delivery begins immediately upon payment confirmation
  • Consent to the supply of digital content before the expiry of any statutory withdrawal period where applicable under your local consumer protection laws
  • Acknowledge that, in jurisdictions where this applies, this consent may affect your right of withdrawal under applicable digital goods legislation

We maintain a voluntary 30-day satisfaction guarantee regardless of statutory rights. See our Refund Policy for full details.

4. Intellectual Property and License

All content within The CleanPaws Complete System™ — including but not limited to The CleanPaws Playbook, The 14-Day Reset Workbook, The Troubleshooting Guide, The Clean Routine Tracker Bundle, and all associated text, frameworks, methodologies, diagrams, and design — is the proprietary intellectual property of CleanPaws and is protected by copyright law.

Upon purchase, we grant you a personal, non-exclusive, non-transferable, non-sublicensable license to use the purchased content for your own personal, non-commercial use.

You may not:

  • Copy, reproduce, or duplicate any portion of our content for distribution
  • Share, sell, sublicense, or transfer the files or their contents to any third party
  • Publish, upload, or post our content online, on social media, or in any publicly accessible format
  • Use our content to create derivative works, courses, guides, or products for commercial purposes
  • Represent our content or methodology as your own

Violations of this license may result in termination of access and may be subject to legal action under applicable copyright law.

5. Disclaimer — Not Veterinary Advice

The content provided by CleanPaws is for educational and behavioral guidance purposes only. It is not veterinary advice and is not intended to diagnose, treat, prevent, or cure any medical condition in animals.

If your cat is displaying any of the following symptoms, contact a licensed veterinarian before attempting any behavioral protocol:

  • Straining or crying while attempting to urinate or defecate
  • Blood in urine or stool
  • Sudden, severe changes in behavior
  • Signs of pain, distress, or neurological symptoms
  • Failure to produce urine (which may indicate a life-threatening obstruction)

CleanPaws accepts no liability for outcomes arising from the application of our content in situations that require veterinary intervention. The user assumes full responsibility for determining when veterinary care is appropriate.

6. Results Disclaimer

Individual results from using The CleanPaws Complete System™ will vary depending on the cat's specific circumstances, the consistency of protocol implementation, underlying health conditions, household dynamics, and other factors outside our control. We make no guarantee of specific outcomes.

Statements on our website regarding outcomes are illustrative of what the methodology is designed to achieve when followed correctly. They are not guarantees of results.

7. Limitation of Liability

To the fullest extent permitted by applicable law, CleanPaws and its owners, operators, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Property damage
  • Personal injury or emotional distress
  • Harm to animals arising from the application or misapplication of our content

Our total liability to you for any claim arising from your purchase or use of our products shall not exceed the amount you paid for the product giving rise to the claim.

8. Payment and Pricing

All prices are displayed in United States Dollars (USD). Prices are subject to change without notice. The price displayed at checkout is the price you will be charged.

Payments are processed securely through Stripe, PayPal, and other supported payment processors. CleanPaws does not store your payment card details. All payment processing is handled by our payment partners in compliance with PCI DSS standards.

This is a one-time purchase. There are no recurring charges, subscriptions, or automatic renewals of any kind associated with our current product offerings.

9. Refunds

Refunds are handled in accordance with our Refund Policy, which is incorporated into these Terms by reference. We maintain a 30-day satisfaction guarantee. See our Refund Policy for full eligibility details and the refund request process.

10. Prohibited Uses

You agree not to use thecleanpaws.store or our products for any unlawful purpose or in any way that violates these Terms. Prohibited uses include but are not limited to:

  • Fraudulent purchases or payment disputes initiated in bad faith
  • Multiple purchases for the purpose of exploiting the refund guarantee
  • Using our content in commercial coaching, consulting, or educational products without written authorization
  • Any use that violates the intellectual property rights described in Section 4

11. Third-Party Links and Services

Our website may reference or link to third-party services. These links are provided for informational purposes only. CleanPaws does not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website or service.

12. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or purchase of our products after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your purchase that cannot be resolved through direct communication with our support team shall be subject to binding arbitration or the jurisdiction of the applicable courts in the State of New Mexico.

Before initiating any formal dispute, we ask that you contact us at hello@thecleanpaws.store to allow us the opportunity to resolve the matter directly.

14. Entire Agreement

These Terms of Service, together with our Refund Policy, Delivery Policy, and Privacy Policy, constitute the entire agreement between you and CleanPaws with respect to your use of our website and purchase of our products, and supersede any prior agreements or understandings.

15. Contact

Boulman Group LLC
c/o Republic Registered Agent Services Inc.
8206 Louisiana Blvd NE, Suite A
Albuquerque, New Mexico 87113, United States
Website: thecleanpaws.store
Email: hello@thecleanpaws.store