Shipping policy

CleanPaws Policy

Shipping Policy

Last updated: May 2026

CleanPaws sells exclusively digital products. There are no physical goods, no physical shipping, and no shipping fees associated with any purchase from thecleanpaws.store.

No Physical Shipping

All products sold by CleanPaws are digital downloads delivered via email. No physical item will be shipped to any address. No shipping carrier is involved in any order. No shipping fees will ever be charged at checkout.

How Your Order Is Delivered

Upon successful payment, your digital files are delivered automatically to the email address provided at checkout. Delivery typically occurs within 60 seconds of order confirmation.

You will receive two emails:

  • An order confirmation email from Shopify
  • A delivery email from CleanPaws containing your permanent download links

All files are delivered as PDF documents. No app download, subscription login, or account creation is required.

What Is Included in Your Order

The CleanPaws Complete System™ includes the following digital documents:

  • The CleanPaws Playbook — 59-page behavioral reference (PDF)
  • The 14-Day Reset Workbook — 21-page fillable execution guide (PDF)
  • The Litter Box Troubleshooting Guide — 28-page decision-path reference (PDF)
  • The Clean Routine Tracker Bundle — 4 printable tracking tools (PDF)

All files are print-ready and compatible with any device that supports PDF viewing.

Delivery Timeframe

Digital delivery is instant and automated. Files are available within 60 seconds of payment confirmation. If you do not receive your files within 10 minutes, check your spam folder before contacting support.

Lifetime Access

Your purchase grants lifetime access to the files as delivered. This is a one-time purchase with no subscription, no renewal, and no recurring charges. Download links do not expire.

Geographic Availability

Digital products are available worldwide with no geographic restrictions. No import duties, customs fees, or shipping costs apply. Pricing is in USD.

If You Did Not Receive Your Files

If you do not receive your delivery email within 10 minutes of purchase:

  1. Check your spam or junk folder for an email from CleanPaws or Shopify
  2. Confirm the email address entered at checkout was correct
  3. Contact us at hello@thecleanpaws.store with your order number

We will resend your files manually within one business day.

Contact

CleanPaws Support
Email: hello@thecleanpaws.store
Response time: within 24 hours on business days