Privacy policy

1. Who We Are

Boulman Group LLC, operating as CleanPaws, operates thecleanpaws.store, a digital product store. We take your privacy seriously and are committed to handling your personal information responsibly and transparently.

For privacy-related questions or requests, contact us at: hello@thecleanpaws.store

2. Information We Collect

2.1 Information You Provide Directly

When you make a purchase or contact us, we may collect:

• Name and email address — required to process your order and deliver your digital files
• Billing address — collected by our payment processor for fraud prevention and tax compliance
• Payment information — processed directly by Stripe or PayPal. We do not store, see, or have access to your full payment card details
• Message content — if you contact us via our contact form or email, we retain your messages to respond to your inquiry

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device information — browser type, operating system, device type
• Usage data — pages visited, time spent on pages, referring website
• IP address — used for security, fraud prevention, and geographic analytics
• Cookies and similar technologies — see Section 6 for details

2.3 Information From Third Parties

We may receive information about you from our service providers, including Shopify (our ecommerce platform), Stripe, and PayPal, as part of processing your order and delivering your purchase.

3. How We Use Your Information

• Process and fulfill your order — including delivering your digital files to the email address provided at checkout
• Communicate with you — order confirmations, delivery emails, and responses to your support inquiries
• Provide customer support — resolving download issues, refund requests, and product questions
• Prevent fraud — verifying the legitimacy of transactions and protecting against unauthorized purchases
• Improve our products and website — analyzing aggregate usage data
• Legal compliance — maintaining records required by applicable tax, financial, and consumer protection laws
• Marketing communications — only if you have explicitly opted in. You may unsubscribe at any time

We do not sell your personal information. We do not rent or trade your personal information.

4. How We Share Your Information

We share your information only with the service providers necessary to operate our business:

• Shopify Inc. — our ecommerce platform. shopify.com/legal/privacy
• Stripe Inc. — payment processing. stripe.com/privacy
• PayPal Holdings, Inc. — payment processing. paypal.com/us/legalhub/privacy-full
• Email delivery providers — used to send order confirmations and digital product delivery emails
• Analytics providers — aggregated, anonymized data only

We do not share your personal information with advertisers, data brokers, or any third party for commercial purposes unrelated to operating our store.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years for legal and tax compliance purposes.

You may request deletion of personal data not required for these purposes by contacting us at hello@thecleanpaws.store.

6. Cookies and Tracking Technologies

• Essential cookies — required for the store to function
• Analytics cookies — aggregated and anonymized where possible
• Marketing cookies — require your consent in applicable jurisdictions

You may control cookies through your browser settings.

7. Your Rights

• Right of access — request a copy of your personal information
• Right of correction — request correction of inaccurate information
• Right of deletion — request deletion, subject to legal retention obligations
• Right to restrict processing — request limits on how we use your information
• Right to data portability — request your data in a structured format
• Right to withdraw consent — withdraw consent for marketing at any time
• Right to object — object to processing in certain circumstances

To exercise any of these rights, contact us at hello@thecleanpaws.store. We will respond within 30 days.

For EU/EEA Residents (GDPR)

Our legal basis for processing: contract performance, legal obligation, legitimate interests, and consent (for marketing).

For California Residents (CCPA)

We do not sell personal information. Contact hello@thecleanpaws.store to exercise your CCPA rights.

8. Security

Our store is hosted on Shopify's infrastructure, which maintains SOC 2 Type II certification and PCI DSS compliance. While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries with different data protection laws. Where required by applicable law, we rely on standard contractual clauses approved by the relevant regulatory authority.

10. Children's Privacy

Our products and website are not directed at individuals under 18. We do not knowingly collect personal information from children under 18.

11. Marketing Communications

You may unsubscribe from marketing emails at any time by clicking "Unsubscribe" or emailing hello@thecleanpaws.store. Transactional emails are not marketing emails and will be sent regardless of preferences.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date when changes are made. Continued use of thecleanpaws.store after changes constitutes acceptance.

13. Contact

Boulman Group LLC (CleanPaws)
c/o Republic Registered Agent Services Inc.
8206 Louisiana Blvd NE, Suite A
Albuquerque, New Mexico 87113, United States
Website: thecleanpaws.store
Email: hello@thecleanpaws.store
Response time: within 30 days for formal requests, within 24 hours for general inquiries